Scope of Services:

1.1 The service provider agrees to perform gutter cleaning services for the client as outlined in the agreement or work order.

Payment:

2.1 Payment for services is due upon completion unless otherwise specified in writing.

2.2 Late fees may be applied to overdue payments, and the client is responsible for any associated collection costs.

Cancellation Policy:

3.1 The client must provide a minimum of 48 hours’ notice for appointment cancellations.

3.2 Cancellations made within 48 hours of the scheduled appointment may be subject to a cancellation fee.

Access and Responsibility:

4.1 The client is responsible for providing safe and unobstructed access to the gutters.

4.2 The service provider is not liable for any damage to landscaping, structures, or items surrounding the work area unless caused by negligence.

Weather Conditions:

5.1 The service may be rescheduled in the event of inclement weather or unsafe working conditions.

5.2 The service provider is not liable for any delays or damages caused by adverse weather conditions.

Additional Repairs:

6.1 The service provider may identify additional repairs needed during the gutter cleaning process.

6.2 Any additional repairs will be communicated to the client, and approval will be sought before the commencement of the repair work.

Liability:

7.1 The service provider is not liable for pre-existing gutter or roof issues.

7.2 The client is responsible for informing the service provider of any known issues with the gutter or roof before the commencement of services.

Guarantee:

8.1 The Company provides a 3-month guarantee on any gutter clearance work carried out. If the customer notices and can prove there are any blockages in their guttering after the work has been completed, we will return to clear the blockage free of charge.

8.2 Any issues arising within the guarantee period will be addressed promptly at no additional cost to the client.

Ending Our Services:

9.1. Cancellation is possible at any time by phone (07931055619) or email (hello@southamptongutters.co.uk). 

Confidentiality:

10.1 Both parties agree to keep any proprietary or confidential information obtained during the provision of services confidential.

Scope of Services:

1.1 The service provider agrees to perform Gutter, Fascia and Soffit Cleaning for the client as outlined in the agreement or work order.

Payment:

2.1 Payment for services is due upon completion unless otherwise specified in writing.

2.2 Late fees may be applied to overdue payments, and the client is responsible for any associated collection costs.

Cancellation Policy:

3.1 The client must provide a minimum of 48 hour’s notice for appointment cancellations.

3.2 Cancellations made within 48 hours of the scheduled appointment may be subject to a cancellation fee.

Access and Responsibility:

4.1 The client is responsible for providing safe and unobstructed access to the gutters.

4.2 The service provider is not liable for any damage to landscaping, structures, or items surrounding the work area unless caused by negligence.

Weather Conditions:

5.1 The service may be rescheduled in the event of inclement weather or unsafe working conditions.

5.2 The service provider is not liable for any delays or damages caused by adverse weather conditions.

Additional Repairs:

6.1 The service provider may identify repairs needed during the gutter. fascia and soffit cleaning process.

6.2 Any additional repairs will be communicated to the client, and approval will be sought before the commencement of the repair work.

Liability:

7.1 The service provider is not liable for pre-existing gutter, fascia, soffit or roof issues.

7.2 The client is responsible for informing the service provider of any known issues with the gutter or roof before the commencement of services.

Guarantee:

8.1 Whilst every effort is given to make the uPVC on the Gutter, Fascias and Soffits pristine, it is important to note that uPVC can deteriorate over time, and certain engrained dirt may be challenging to remove. In such cases, we will make all reasonable efforts to enhance the appearance, but complete restoration may not be achievable.

 Ending Our Services:

9.1. Cancellation is possible at any time by phone (07931055619) or email (hello@southamptongutters.co.uk). 

Confidentiality:

10.1 Both parties agree to keep any proprietary or confidential information obtained during the provision of services confidential.

Important Notice:

We emphasise that we are only accountable for repairs reported to us before our visit. Homeowners are responsible for identifying any leaks before our arrival and directing us to these specific issues. We will not provide free follow-up work if leaks are not communicated to us beforehand or if a leak is not disclosed before the visit.

Guarantee Duration:

1.1 The Company offers a 6-month parts and workmanship guarantee on gutter repairs that necessitate the installation of new parts.

Faulty Repairs:

2.1 If it is determined that the repair is ineffective, we will return to rectify any faults in the repair without additional charges.

2.2 In cases where the issues are caused by connecting parts not covered by the initial repair, we reserve the right to charge for additional remedial work. The charge will correspond to the cost of any extra parts and the associated labour.

Pricing for New Gutter Fittings:

3.1 All new gutter fittings are charged at £19.75, inclusive of supply and fitting.

3.2 New non-standard fittings are charged at £23.99 per fitting.

Free Repairs:

4.1 A repair is considered free if it involves reattaching or repositioning a component affected by external elements.

Exclusions from Guarantee:

5.1 Sealant repairs and any repairs designed for short-term or temporary solutions are not covered by this guarantee. This is particularly applicable to metal or ogee-shaped type gutters.

5.2 Repairs to Aluminium, Metal, Cast Iron gutters, and UPVC OGEE-type gutters are not guaranteed, and we cannot ensure the effectiveness of these repairs.

Access Equipment:

6.1 If access equipment is required, we will return to inspect and/or rectify areas or parts fitted by Southampton Gutters under our guarantee.

6.2 However, the cost of providing access equipment, such as scaffolding, for a guaranteed section of work in the future is not covered by this guarantee. The customer is responsible for supplying and covering such costs.

Initial Visit:

1.01 One-Time Charge, for the first cleaning session, a one-off charge will apply to account for the additional time required. The specific fee varies based on house size and the chosen frequency of ongoing cleans, and details will be provided during the sign-up process.

What Can I Expect:

1.05 Our pure water cleaning system effectively removes general dirt from windows. However, it may not be as effective against builder’s residue, stickers, adhesive, staining/discolouration, or UV bleaching. Please inform us during the scheduling of your first clean if you have such concerns.

How Often Will We Visit:

1.1. Clients can choose between cleaning visits every 4 or 8 weeks. Flexibility of up to a week on either side is requested due to weather and other factors.

Bad Weather:

1.1. Cleaning during rain will be avoided, but we may work in light rain. If rain is heavy, cleaning will be rescheduled to the next working day, ensuring consistent results.

Turning Us Away:

1.1. We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. Turning our team away or cancelling on the day may result in a full-service charge. The same applies if access is unavailable on the scheduled day.

Ending Our Services:

1.1. Cancellation is possible at any time by phone (07931055619) or email (hello@southamptongutters.co.uk). A minimum of 3 cleans is required; if cancelling before this, the remaining cleans will be payable.

Complaints Procedure:

1.1. Complaints must be reported within 24 hours of the cleaning. We commit to re-clean your windows the next working day at no charge. Complaints made after 24 hours may not be re-cleaned, and a no-refund policy is in place.

Confidentiality:

1.1. Customer information is confidential and not shared as per the Data Protection Act’s terms and conditions.

Payments:

1.1. Customers on 4 or 8 weekly rounds must pay via cash or bank transfers within 7 days after the clean date.